What is Online MANAGED Backup?

It's backup with a fail-safe.

Any software can fail or become corrupted.
Backup software, too.

Computer connections can fail, even to a single computer.
Employees can accidentally turn a backup off.
The list is long of possible hazards.

Managed backup means we are watching it remotely.
You don't have to think about it.

We provide an additional service on top of online backup for greater peace of mind at a slightly higher price.

The difference is we monitor and manage the backups from our offices.

The increased price (usually between $12 and $30/month) covers:

Monitoring that your backups are taking place as you want them, and alerting you if they don't. You can also elect to have us automatically remote connect to correct things
Unlimited live support at no extra charge
Once we determine that a problem exists, Unlimited Support means a technician connecting to your computer remotely (with your permission) and correcting things if someone or something changes the settings, or the software becomes corrupted, or for any other reason the backup stops working. Like all software, sometimes these things happen.
Unlimited coaching available - no extra charge
We can help you in organizing files and setting up your computers according to Best Practices for data protection. We can also suggest a system to back up some data locally (say on a hard drive that is kept in a safe deposit box) and backup a smaller amount with online backup, to keep down costs.
We use only "business class" backup services that give much greater reliability than some others.

The result is an even more secure online backup service.
Although online backup is generally more reliable than any other type of backup, but we still find through our monitoring that about 5% of online backup installations develop some unexpected issue that requires manual attention during each year. The small business using this service might not even notice that there was a problem for days or weeks, if at all., while their backup continues to grow more and more out of date.

All software can become messed up, and for years companies that really cared about backup and could afford it would have someone manually check to make sure the backup actually took place correctly. The Best Practice for backup on tape cartridges, DVDs, or other solid media was to test it afterward, to make sure the backup was saved correctly. (We do not recommend tape cartridges any more to our clients for this and other reasons.)

So we like to think of Online Managed Backup as having an angel looking over your shoulder to make sure your data is protected.

But what are the advantages of Online Backup
in the first place?

For a review of how to evaluate online backup, click here.

Our staff is always available by phone to help you with any question or problem related to your backup or any other part of your network. Call us at 877-270-5557 Option 2.

Stop worrying. Get it done right, and relax with Zirius Online Managed Backup.